In this article, we will discuss the returns and refund policy of My Era Fashion Ecom in detail.

Returns Policy:

My Era Fashion Ecom has a 7-day return policy for most products sold on its platform. This means that if a customer is not satisfied with the product they have received, they can initiate a return request within 7 days of receiving the product. However, there are some products that are not eligible for returns, and customers are advised to check the product page to see if a product is eligible for returns or not.

In order to initiate a return request, the customer needs to follow these steps:

  1. Log in to their My Era Fashion Ecom account.
  2. Go to the order history section and select the product they want to return.
  3. Click on the “Return” button and select the reason for the return.
  4. Provide any additional details or comments about the product.
  5. Once the return request is initiated, the customer will receive an email from My Era Fashion Ecom with the return instructions.

Refund Policy:

Once the returned product is received by My Era Fashion Ecom, it undergoes a quality check to ensure that it is in the same condition as it was when it was delivered to the customer. If the product passes the quality check, My Era Fashion Ecom initiates the refund process.

The refund will be credited to the original payment method used by the customer. The time it takes for the refund to reflect in the customer’s account may vary depending on the payment method and the bank’s processing time. However, My Era Fashion Ecom strives to initiate the refund process within 48 hours of receiving the returned product.

In case the customer has paid for the product using Cash on Delivery (COD), the refund will be credited to their My Era Fashion Ecom wallet, and they can use the wallet balance to make future purchases on the platform.


As mentioned earlier, there are some products that are not eligible for returns. These include:

  1. Products that have been tampered with, damaged, or used by the customer.
  2. Products that are not in their original condition.
  3. Products with missing accessories, manuals, or packaging.
  4. Products with a different serial number or UPC from what was originally delivered.

In case the customer receives a damaged or defective product, they are advised to reach out to My Era Fashion India’s customer support team immediately. The customer support team will guide the customer on the steps to be taken to initiate a return or replacement request,  My Era Fashion Ecom has a customer-friendly return and refund policy that ensures that customers have a hassle-free shopping experience on the platform. The policy is transparent and easy to understand, and customers are advised to read the policy before making a purchase on the platform. In case of any issues or concerns, customers can reach out to the customer support team, which is available 24×7 to assist them